Feedback

Goodman Manufacturing Heating and Air Conditioning

Report any issues to Logistics Feedback by filling out the form below:

* = Required Field

Company Type*

Customer #*

*Found on Packing List

Company Name*

First Name*

Last Name

Phone Number*

E-mail*

Issue Type*

LOAD #*

For "LTL", please enter “0000000000”

PICK #*

ORDER #*

PO #*

Solution Requested (Level)*

Equipment Information (Enter Additional in Description)

Model

Serial #

Model

Serial #

Model

Serial #

Model

Serial #

Model

Serial #

Description (list multiple items, include level for each)*

Please provide a brief description of the issue including the Part Number, Quantity and/or Serial Numbers as applicable.

Supporting Documents 1*

Supporting Documents 2

Supporting Documents 3

Please attach pictures, BOL and packing slip as appropriate and zip files to submit more than three documents.

CONTACT INFORMATION:

Please direct all comments and questions to:
LOGISTICS.FEEDBACK@GOODMANMFG.COM
TRAINING VIDEO

INSTRUCTIONS:

Please read the instructions carefully and submit all the requested documentation with your claim. This will help us keep the process simple and give you a prompt solution.

Submit one claim for each load.
Use the model/serial# fields for streamlined claims processing. For claims with more than 5 affected items or multiple issues, put additional information in the description.

LEVEL 1 - 15% Discount

Incudes minor cosmetic scratches, dents, indentations which affect the aesthetics of a unit or part, but does not hamper the functionality of a unit in any way.

LEVEL 2 - 30% Discount

Includes louver damages, moderate scratches, dented or bowed cabinet damages for furnaces and air handlers which cannot be repaired with panel replacement.

LEVEL 3 - 50% Discount

Includes more extensive scratches, dents, pierced cabinet and panel damages, corner posts and base pans which cannot be repaired, but do not affect the functionality of the equipment or part.

LEVEL 4 - Full Credit

Equipment is deemed non-sellable, and non-repairable. Internal damage includes heat exchangers, coils, and compressors. Unit must be scrapped, rating plate returned, warranty voided.

Your claim will be reviewed by our team and you will either receive an approval or denial by email within a few days.

Required Documentation:

Failure to provide ALL of the required claim information / documentation will result in immediate claim denial.

Deliveries: Daikin pre-pays 2hours of unloading time to allow for documenting overages / shortages / damages on the carrier's BOL at the time of unloading. (LTL excluded)

Please note the required documentation to submit a claim:

OVERAGE - PARTS and EQUIPMENT

Item Number
Serial Number(Equipment)
Quantity
Load Summary

SHORTAGE - PARTS and EQUIPMENT

Item Number
Serial Number(Equipment)
Quantity
Load Summary
Packing of Packaging or Pallets (if applicable)

DAMAGE - PARTS

Item Number
Serial Number
Load Summary
Pictures of packaging
Pictures of damaged item

DAMAGE - EQUIPMENT

Item Number
Serial Number
Load Summary
Pictures of packaging
Pictures - on and off truck, multiple angles